Parcely

Terms & Conditions

Last updated: March 2026

1. Service Description

Parcely is an AI-powered New Zealand property research platform that provides information about property zones, district plan rules, land data, and neighbourhood context. Parcely is operated from New Zealand.

2. Important Disclaimer

Parcely is for research and informational purposes only. Information provided by Parcely does not constitute legal, planning, financial, or professional advice.

Always consult a qualified resource management planner, solicitor, licensed property professional, or your local council before making any property decisions. AI-generated responses may contain errors, omissions, or outdated information.

3. User Accounts

  • You must provide accurate information when creating an account
  • You are responsible for maintaining the security of your account credentials
  • You must be at least 18 years old to use Parcely
  • One account per person; account sharing is not permitted

4. Acceptable Use

You agree not to:

  • Use Parcely for any unlawful purpose
  • Submit content that is defamatory, obscene, or harmful
  • Attempt to gain unauthorised access to other users' data
  • Use automated tools to scrape or extract data from Parcely
  • Resell or redistribute Parcely's outputs without permission
  • Circumvent usage limits or subscription restrictions

5. Subscription Terms

Free tier

Free accounts have daily limits on chat messages and zone lookups. Free tier features may change at any time.

Paid tiers (Pro, Agency)

  • Subscriptions are billed monthly in New Zealand Dollars (NZD)
  • Payment is processed securely via Stripe
  • Subscriptions automatically renew unless cancelled before the renewal date
  • You can cancel your subscription at any time through the Settings page
  • Refunds are provided at our discretion for the current billing period
  • We reserve the right to change pricing with 30 days' notice

6. Uploaded Documents

You retain ownership of any documents you upload to Parcely. By uploading documents, you grant us a limited licence to process, store, and analyse them solely for the purpose of providing our services to you. We will not share your documents with other users or third parties (except as required by our third-party service providers to process them, as described in our Privacy Policy).

7. Intellectual Property

Parcely, including its software, design, and branding, is our intellectual property. District plan data, LINZ data, and council information remain the property of their respective owners and are used under applicable open data licences.

8. Limitation of Liability

To the maximum extent permitted by New Zealand law:

  • Parcely is provided "as is" without warranties of any kind, express or implied
  • We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of Parcely
  • We are not responsible for decisions you make based on information provided by Parcely
  • Our total liability to you shall not exceed the amount you paid to us in the 12 months preceding the claim

9. Data Accuracy

While we strive to provide accurate information, property data, zoning rules, and AI-generated responses may contain errors or be outdated. Council district plans change regularly, and our data may not reflect the most recent amendments. Always verify critical information directly with your local council.

10. Termination

We may suspend or terminate your account if you violate these terms. You may delete your account at any time by contacting us. Upon termination, your data will be deleted in accordance with our Privacy Policy.

11. Changes to Terms

We may update these Terms & Conditions from time to time. Continued use of Parcely after changes constitutes acceptance of the updated terms. We will notify you of material changes via email or in-app notice.

12. Governing Law

These terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the New Zealand courts.

13. Contact

If you have questions about these Terms & Conditions, contact us at support@parcely.co.nz.