Parcely

Terms & Conditions

Last updated: September 2026.

1. Service Description

Parcely is a property research and compliance workspace for New Zealand. It draws on public data from councils, LINZ and other open sources, and it lets you assemble a property file: upload council documents, record what the vendor tells you, record what is physically on the site, and see those alongside the standards published in the relevant district plan.

2. What Parcely does and does not do

Parcely is an information tool. Nothing it produces is legal, planning, building, financial or other professional advice, and nothing it produces is a determination that a property complies with any rule, plan or enactment.

This distinction matters, so we state it plainly. Parcely reports what supplied documents say, and compares figures you or your documents provide against figures we have read from a published plan. Whether a property complies with the Resource Management Act 1991, the Building Act 2004, a district plan or any other instrument is determined by the relevant territorial or regional authority, and by no one else. A result in Parcely is a prompt to check something with the council. It is never a substitute for doing so.

In particular, Parcely does not issue and does not replace a LIM, a project information memorandum, a code compliance certificate, a certificate of acceptance, a building or resource consent, a title search, a survey, or any report by a licensed building practitioner, engineer, surveyor, valuer, solicitor or resource management planner.

3. Findings are limited by the documents supplied

Parcely can only report on what it is given. If a consent, certificate, notice or report is not in the documents you upload, Parcely will not know about it and will not mention it.

Silence in Parcely is not evidence that something does not exist. A property file obtained from a council may be incomplete, may exclude records held by a different authority, and may not include recent activity. Some matters are held by a regional council rather than a district or city council; a search of one is not a search of the other.

Where a document cannot be read — a scanned image, a photograph, handwriting, a damaged page — Parcely marks it as unreadable rather than treating it as empty. You must not treat an unreadable document as containing nothing.

4. Automated text extraction

Parcely reads the text layer that a PDF already carries. It does not perform optical character recognition (OCR), and it does not convert an image of a page into text. A document that is a photograph or a scan with no text layer is rejected at upload rather than partially read.

Many council documents are scans that were put through OCR before they reached you, and that text can be wrong in ways nothing downstream can detect: a misread digit still looks like a measurement. Where a page's text is too damaged to read numbers from, Parcely marks the page and declines to treat its figures as reliable, while still showing you any wording it matched so you can judge it yourself.

Extracted text is not authoritative. Any figure that matters must be confirmed against the source document, and any material decision must be based on the source document rather than on extracted text.

5. Vendor questionnaire and site checklist

Answers recorded in a vendor questionnaire are the representations of the person who gave them. They are not our findings, we do not verify them, and recording them in Parcely neither endorses nor corroborates them.

Entries recorded in a site or building compliance checklist are observations made by the person completing it, together with whatever that person read in a property file. Parcely does not inspect properties. It does not measure structures, confirm what a structure is, confirm when it was built, or confirm who built it.

Where Parcely notes that a questionnaire answer and a document appear to disagree, or that something recorded on site has no matching consent in the supplied file, that is an observation about the records in front of it. It is not an allegation of unconsented work, non-disclosure or wrongdoing by any person, and it must not be presented to anyone as though it were.

6. District plan standards and parsed figures

District plan rules are published as prose and tables, and Parcely reads figures out of them automatically. That process is incomplete by design: a standard expressed in a map, a diagram, a figure or a cross-reference is not reduced to a number, and Parcely will decline to produce a figure rather than guess at one.

As a result, the standards shown for a zone are not a complete statement of the rules that apply to a property. Overlays, precincts, designations, national instruments, plan changes, environmental standards and site-specific controls may apply and may not be shown. Plans are amended regularly and our copy may not reflect the most recent version. Always work from the current plan published by the relevant authority.

7. Disclosure documents

Where Parcely helps you assemble text for a disclosure, a listing or a sale and purchase agreement, that output is a draft for review. It is generated from the material in the project and has not been checked by a lawyer.

You remain solely responsible for the accuracy and completeness of anything you disclose to a purchaser or any other person, and for meeting your own disclosure obligations, including any obligation arising under the Real Estate Agents Act 2008, its professional conduct rules, the Fair Trading Act 1986, or the Contract and Commercial Law Act 2017. Have disclosure documents reviewed by a solicitor before they are provided to anyone.

8. Published zone pages

Parcely publishes zone pages and comparison pages that anyone can read without an account. These are summaries compiled automatically from council district plan material. They are not the district plan, they are not published by the council, and no council has reviewed or endorsed them.

Each page names the plan and the authority it was compiled from. Where a page shows a figure, it shows the plan's own wording beside it, because a rule such as "18m total, being 16m occupiable plus 2m of roof form" reduces to a number only by discarding what makes it true. A page reflects our copy of the plan at the time it was compiled and may not reflect later amendments. The published plan held by the relevant authority prevails over anything shown here.

These pages carry the same limits as the rest of the service: everything in clauses 2, 6 and 18 applies to them, whether or not you have an account.

9. Access by third-party AI agents

Parcely exposes an endpoint that lets an external AI assistant look up a property's zone, hazards and compiled zone rules on your behalf. Anyone may reach the public tools; reaching your own projects requires you to be signed in, and an agent acting for you sees only what your account may see.

We do not control the assistant that calls these tools, and we are not responsible for what it does with the answer. An AI assistant may summarise, paraphrase, combine or restate what it receives, and it may drop the qualifications, dates and source attributions that our own interface shows. A figure quoted to you by a third-party agent may therefore be presented with more confidence, and less context, than the underlying data supports.

If you connect an agent to Parcely, you are responsible for what that agent does under your credentials, and for verifying anything it reports against the source before you rely on it or pass it on. Clause 18 applies to output that reaches you through an agent exactly as it applies to output you read in the app.

10. Professional users

If you use Parcely in the course of a business or profession — including as a licensed real estate agent, salesperson, property manager, lawyer, planner or building professional — you remain fully responsible for your own professional obligations, and for the advice and information you give your clients.

Parcely does not discharge any duty you owe to a client, a purchaser or a regulator, and it does not reduce the standard of care expected of you. Your own verification obligations are unchanged by anything Parcely reports.

11. User Accounts

  • You must provide accurate information when creating an account.
  • You are responsible for maintaining the security of your account credentials.
  • You must be at least 18 years old to use Parcely.
  • Accounts are personal; account sharing is not permitted.
  • You are responsible for all activity under your account, including activity by anyone to whom you give access.

12. Acceptable Use

You agree not to:

  • Use Parcely for any unlawful purpose.
  • Submit content that is defamatory, obscene, or harmful.
  • Attempt to gain unauthorised access to other users' data.
  • Use automated tools to scrape or extract data from Parcely.
  • Resell or redistribute Parcely's outputs without our written permission.
  • Circumvent usage limits or subscription restrictions.
  • Present Parcely output to a purchaser, client or authority as though it were a council determination, a certificate, or professional advice.

13. Documents and information you supply

Property files routinely contain personal information about people who are not you — owners, occupiers, neighbours, applicants and complainants. By uploading a document you confirm that you are entitled to hold it and to have it processed for the purpose you are using it for, and that doing so does not breach the Privacy Act 2020 or any duty of confidence you owe.

You retain ownership of the documents you upload. You grant us a limited licence to process, store and analyse them solely to provide the service to you. We do not share your documents with other users, and we share them with processors only as set out in our Privacy Policy.

14. Connected accounts

Where you connect a third-party account, such as cloud file storage, you authorise us to access only the files you specifically select, and only to bring them into your project. We do not browse, index or retain access to the rest of that account. You are responsible for having the right to use files you import from a shared or organisational account.

15. Subscription Terms

Free tier

The free tier is a trial of the property lookup, not of the compliance check. It provides a fixed total number of lookups and questions for the life of the account rather than an allowance that refreshes each day, and it does not include document uploads, the compliance cross-check, the disclosure schedule or online research. The current figures are shown on our pricing page.

We may change the scope of the free tier, including its limits and the features available in it, with reasonable notice.

Paid tiers

  • Subscriptions are billed monthly in New Zealand Dollars (NZD).
  • Payment is processed securely via Stripe.
  • Subscriptions renew automatically unless you cancel before the renewal date.
  • You can cancel your subscription at any time through the Settings page.
  • Refunds for the unused portion of the current billing period are provided at our discretion.
  • We may change pricing with at least 30 days' notice; changes do not apply to the current billing period.

16. Intellectual Property

Parcely, including its software, design, and branding, is our intellectual property. District plan data, LINZ data, and council information remain the property of their respective owners and are used under the applicable open data licences (Creative Commons Attribution 4.0 for LINZ, Open Database Licence for OpenStreetMap, and each council's stated licence for district plan text).

17. Consumer Guarantees Act

Nothing in these terms limits any right you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot lawfully be excluded.

Where you acquire Parcely for the purposes of a business, you agree and represent that you are acquiring it for the purposes of trade, that the Consumer Guarantees Act does not apply, and that it is fair and reasonable for the parties to be bound by this provision, in accordance with section 43 of that Act.

Where legislation or a rule of law implies into these terms a guarantee, condition or warranty that cannot lawfully be excluded or modified by contract, that guarantee, condition or warranty is treated as included in these terms. Our liability for any breach of it is limited, at our option, to:

  • supplying the services again; or
  • paying the cost of having the services supplied again.

18. We are not lawyers, and this analysis can be wrong

We are not lawyers, licensed real estate agents, planners, surveyors or licensed building practitioners, and we do not hold ourselves out as any of those things. Parcely's analysis can be incomplete, and it can be wrong.

Parcely reads documents automatically and reads figures out of published plans automatically. Both processes make mistakes. A document can be misclassified, a page can be misread, a consent reference can be matched to the wrong consent, a figure can be extracted from the wrong row of a table, and a rule that applies to a property can be missed entirely. Where a document is a scan, we may recover nothing from it at all.

Everything Parcely produces must be checked against the source document, and with a lawyer, a licensed real estate agent, or the relevant council, before you rely on it or pass it to anyone else. Do not treat a Parcely result as a finished answer. Treat it as a list of things to verify.

You are responsible for that verification. If you act on Parcely's output without checking it, or pass it to a client, a purchaser or an authority without checking it, that is your decision and your responsibility.

19. Limitation of Liability

Subject to clause 17, and to the maximum extent permitted by New Zealand law:

  • Parcely is provided "as is" and "as available", without warranties of any kind, express or implied, including any warranty that information is complete, current or accurate.
  • We are not liable for any direct, indirect, incidental, special or consequential loss arising from your use of Parcely, including loss of profit, loss of a sale, loss of opportunity, loss of data, remediation or rectification costs, or the cost of obtaining a consent, certificate of acceptance or professional report.
  • We are not responsible for decisions you or anyone else makes based on information provided by Parcely, for anything omitted from a document set supplied to it, or for any failure by you to carry out the verification described in clause 18.
  • Third-party information — including council data, LINZ data, geocoding results and district plan text — is passed to you on an "as is" and "as available" basis. We do not control it, we do not verify it, and all conditions, warranties and guarantees in relation to it are excluded to the fullest extent permitted by law. We are not liable for its accuracy, or for any period during which a source is unavailable, incomplete or incorrect.
  • The free tier is provided on an "as is" and "as available" basis. No fee is payable for it, we may change or withdraw any part of it at any time, and to the fullest extent permitted by law all conditions, warranties and guarantees relating to it are excluded.
  • We are not liable to any person who is not our customer, including a purchaser, vendor, client or other third party to whom you pass Parcely output. We owe no duty of care to such a person, and any duty owed to them remains yours.
  • Our maximum aggregate liability to you — whether in contract, tort (including negligence), breach of statutory duty or otherwise — will not in any 12-month period exceed the fees you paid us for the service in the preceding 12 months. Where the first such event occurs within 12 months of you first subscribing, that amount is the total fees you have paid us from the date you subscribed to the date of that event.
  • This clause is subject to clause 17, which sets the remedy where a guarantee cannot lawfully be excluded.

20. Claims by third parties

If someone who is not our customer brings a claim against us because of how you used Parcely — for example a purchaser or client you gave output to — you indemnify us against that claim, but only to the extent it arises from:

  • your presenting Parcely output as a council determination, a certificate, or professional advice, contrary to clauses 2 and 18;
  • your failing to carry out the verification described in clause 18; or
  • your breach of clause 13 (documents and information you supply).

This indemnity does not apply to the extent the claim arises from our own breach of these terms, our negligence, or our misleading conduct.

21. Data Accuracy

While we work to keep information accurate and up to date, property data, zoning rules, hazard data and generated responses may contain errors or be outdated. Council district plans change regularly, hazard datasets are refreshed on their own schedules, and our copy may not reflect the most recent amendments. Always verify critical information directly with the relevant authority.

22. Termination

We may suspend or terminate your account if you breach these terms. You may delete your account at any time through the Settings page or by contacting us. On termination, we will delete your personal data within 30 days, in accordance with our Privacy Policy, except where we are required to retain it for legal or billing reasons.

23. Changes to Terms

We may update these Terms & Conditions from time to time. We will notify you of material changes by email or by an in-app notice. Continued use of Parcely after the changes take effect constitutes acceptance of the updated terms.

24. Governing Law

These terms are governed by the laws of New Zealand. Any dispute arising from these terms is subject to the exclusive jurisdiction of the New Zealand courts.

25. Contact

If you have questions about these Terms & Conditions, please contact us at support@parcely.co.nz.